FAQ: Viewing Support Cases in Veracode Community

How can I find support cases in the Community?

1. Click on your avatar icon in the upper right corner of any Community page

2. Select My Cases/Ideas from the drop-down menu. 

What types of support cases can I view in the Community? 

All Veracode customers can access the cases you submitted yourselves. In addition, if you have Super User permissions, you'll be able to view all cases across your organization regardless of who submitted the case (to request Super User level of access to support cases, reach out to your Security Program Manager).

More specifically, all customers will see the following case lists:

• My Cases (All)
• My Cases (Open)
• My Cases (Closed)

Customers with Super User permissions will also see (reach out to your Security Program Manager to request this permission):

• My Company’s Cases (All)
• My Company’s Cases (Open)
• My Company’s Cases (Closed)

What are some of the key features of the case lists in the Community? 

• Pre-filtered case lists by case status

  • Most of the case lists, including “My Support Cases (Closed)” list are pre-filtered by status for your convenience

  • Two of the lists – “My Support Cases (All)” and “My Company’s Support Cases (All)” – contain all of your cases and cases submitted by your company respectively, regardless of the case status
• Search any list by specific keyword
• Sort data by click on any field name on your list
• Adjust column widths to make it easier to read longer lines of text.
• Pin your favorite list to the top of the page to avoid extra clicks when you come back.