SIngole672950 (Community Member) asked a question.

Unable to find newly created support case on Veracode platform!

I have created new support case using 'Contact Support' option from Veracode platform. And I got Case number and case ref ID via mail. But, where can I open and reply on that case on veracode platform?


  • Hi @SIngole672950 (Community Member)​ - thank you for your question! Even though accessing support case on the Veracode Platform is not something we support today, you can view your cases in the Community:

    1. Navigate to your user avatar in the upper right
    2. Click on your user avatar, select My Activity
    3. You will find the first tab to be My Support Cases (with the ability to toggle different list view)

     

    Please be noted that while you're able to see your cases in the Community, you won't able to respond to the case from the view. That's a feature we're working on right now! Let me know if you can find your cases and if you have additional question.

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