Hello @Praveen_Veracode (Community Member)​ ,

After reading your post and the error given, it sounds like Test Manager segment from "elearning_manager==test-manager" needs to be updated from the elearning_manager section from the chart in this Help Center article about updateuser.do: https://help.veracode.com/r/r_updateuser

There could be three reasons that it could be going into an error status:

1. The user doesn't exist
2. It isn't giving a valid first and last name
3. The user is not configured to be an elearning manager

If the information we’ve provided you has helped resolve your challenge (or answered your question), we would appreciate it if you could mark the response that was helpful with “Select as Best”. This will help other Community members who come across your question as a similar challenge they might be facing and your best answer will help them find the right solution as well.

Jason

Community Support Engineer

Thanks for the response @Jason M., Veracode Support (Veracode)​ , but here i was doing 2 things.

1: First creating new user in the veracode account.

2: After creating the user, updating user in to the respective manager group.

Here, I am able to update elearning_track and curriculum roles, but not able to add the user in to that manager group.

Please find below api response.

veracode-python-hmac-example localadmin$ http --auth-type=veracode_hmac "https://analysiscenter.veracode.com/api/3.0/updateuser.do" "username==test100@xxxxxxxx.com" "phone==111-222-3333" "elearning_manager==test-manager"

HTTP/1.1 200 OK

Cache-Control: no-cache, no-store

Content-Encoding: gzip

Content-Length: 433

Content-Type: text/xml

Date: Tue, 01 Dec 2020 16:53:46 GMT

Expires: Thu, 01 Jan 1970 00:00:00 GMT

Pragma: no-cache

Server:

Set-Cookie: JSESSIONID=492FE77761CF903C5BA2C6F46EEC90FF; Domain=.analysiscenter.veracode.com; Path=/; Secure; HttpOnly

<?xml version="1.0" encoding="UTF-8"?>

<userinfo xmlns:xsi="http&#x3a;&#x2f;&#x2f;www.w3.org&#x2f;2001&#x2f;XMLSchema-instance" xmlns="https&#x3a;&#x2f;&#x2f;analysiscenter.veracode.com&#x2f;schema&#x2f;userinfo&#x2f;3.0" xsi:schemaLocation="https&#x3a;&#x2f;&#x2f;analysiscenter.veracode.com&#x2f;schema&#x2f;userinfo&#x2f;3.0 https&#x3a;&#x2f;&#x2f;analysiscenter.veracode.com&#x2f;resource&#x2f;3.0&#x2f;userinfo.xsd" userinfo_version="3.0" username="test100&#x40;squaretrade.com"><login_account first_name="test100" last_name="user100" login_account_type="user" email_address="test100&#x40;xxxxxxxxxx.com" phone="111-222-3333" login_enabled="true" requires_token="false" teams="QA" roles="Creator,eLearning,Submitter,Any Scan" is_elearning_manager="false" elearning_manager="No Manager" elearning_track="eLearning" elearning_curriculum="QA" keep_elearning_active="true" login_account_id="513910"/>

</userinfo

Always getting response: elearning_manager="No Manager"