Hello @tomek (Community Member)​ ,

Thank you for reaching out to the Community.

I noticed you also opened a ticket with our integration team as well on your issue around Jira Cloud. Below you will find their solution

There are three types of user that interact with the Jira integration. You need to be aware of these user types when installing and using the integration.

System User

This user is logged into the computer system on which Jira is installed. Jira shows this system user to be the owner. When installing the integration, you need to know which user is the owner so that you can correctly configure permissions.

Jira User

This user is an account inside of Jira and is identified as the author of issues that the integration creates during import and the actor when the integration changes issues. Veracode strongly recommends that you create a separate Jira user, using a API service account, specifically for the integration for these reasons:

• To clearly indicate that the integration created the issues automatically, during import, and that any changes are part of the automatic process and not the actions of an actual human user.
• To prevent the actual human user from receiving all the automated notifications that Jira sends out every time the integration creates or changes an issue.

Veracode User

This user has access to the Veracode Platform. The integration can only import findings for applications that this user can access. Veracode strongly recommends that this user is an API service account.

You would need to use the JIRA user for testing the connection as specified in step 11 of the attached link.

https://help.veracode.com/r/t_jira_cloud_findings_import

If the information we’ve provided you has helped resolve your challenge (or answered your question), we would appreciate it if you could mark the response that was helpful with “Select as Best”. This will help other Community members who come across your question as a similar challenge they might be facing and your best answer will help them find the right solution as well.

Please let us know if you have any questions.

Best regards,

Steven

Veracode Support Engineer