IPerez435154 (Community Member) asked a question.
I connected the plugin with Veracode API keys but some options like "Findings import" are not working:
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Hello @IPerez435154 (Community Member) ,
The first thing I would advise checking is to ensure that you have the proper permissions and then take a look at the Help Center Article Configure Findings Import Settings for Jira Cloud to make sure the configuration is correct. Also, there is a Knowledgebase article Configuration Settings to check when there are JIRA Cloud Import Issues that you can check to see if those steps can assist you.
Jason
Veracode Support Engineer
Hi Jason
I checked your links and I installed again the plugin without results. I followed the steps on the links but nothing... maybe something is wrong with the plugin? maybe need something in JIRA (I saw the video tutorials)?.
I need to resolve this issue but I don't know-how.
Hi @IPerez435154 (Community Member) ,
If that is the case, to resolve this issue I would recommend you contact our technical support team. Here's how you can log a case:
Jason
Veracode Support Engineer
Simple. As a JIRA admin you can install the veracode app. Then use your veracode api credentials to authenticate to the platform. Configure the import settings. Then set the automation up.
You can always try clearing the cache.
I made all the configuration steps like you said. I followed the Veracode tutorials, but not work for me!
Hi there @IPerez435154 (Community Member) - I was also running around in circles quite a bit with this one. Two things - it only supports "Company Managed Projects" no team project support. Also, when you log a ticket with support - you can provide them with your Jira URL and they can track logs on their end. My issue was that because I have a mix of team and company profiles, I had multiple "Bug" screens in the finding imports dropdown - and it was pointing to the wrong one.
Hi @roan.linde (C A SOUTHERN AFRICA (PTY) LTD) . I detected the issue and it was like you said. We have a "Team Managed" project and that is the reason why not work. You have to use a project like "Company Managed Project".
Great news - assuming it's now working?
I'm not assuming, I'm confirmed 😞