kratnawat (Community Member) asked a question.
Unable to login to https://web.analysiscenter.veracode.com
Hi Team,
I am new to veracode and registered for veracode community.
I received link to setup password and complete registration. But after clicking link received in email I am directly able to see login page. So, I clicked on forgot password and set new password to login to community.
I am successfully able to login to community.
But I am unable to login to link https://web.analysiscenter.veracode.com
It is showing error that username,password or region is incorrect.
Please help me in login to analysiscenter.
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Hello @kratnawat (Community Member) ,
Per my response to your message, for this type of issue, I would recommend you contact our technical support team directly. Here's how you can log a case with them:
1. Navigate to the upper right corner of any page in the Community, click on your user avatar.
2. Select Contact Support from the drop-down menu.
Jason
Veracode Support Engineer
Hi Jason,
I followed steps mentioned by you and I am getting below error while sending message to 'shuning' from contact support. Below mentioned is the error :
"Please try again. If the error persists, contact Customer Support."
Request you to please help me in how to connect with contact support.
Appreciate your help on this.
@kratnawat (Community Member) ,
To create a new case with support, follow these steps:
On the Contact Support Page, you will see a form to fill out (see attached image)
Please fill this out and then click on Submit.
If that does not work, you can email support directly at support@veracode.com or call US Toll-free: 877-837-2203 // UK: +44 (0)20 3761 5501 // Outside the US: (+1) 781-425-6040.
Jason
Veracode Support Engineer