Shogun81 (Community Member) asked a question.

February 11, 2022 at 6:42 PM
In Agent based scan there's Agent token which we use in Bamboo with SourceClear (SRCCLR_API_TOKEN_PASSWORD).
Does this token expiry or need to be regenerated from time to time?

We are debugging an issue with Bamboo builds that run SourceClear. Sometimes we get an error "Unable to validate the your team's license due to a communication error" and for other scans 403 Forbidden.

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  • Jason M., Veracode Support (Veracode)

    Hello @Shogun81 (Community Member)​ ,

     

    It sounds like you have a proxy set up and the proxy must be configured to allow SourceClear to scan. Please take a look at the Help Center article Enable Agent-Based Scanning Behind a Proxy, to see if it helps resolve the issue.

     

    If not, then please open a support case and please attach a copy of the debug log in order for us to get more details as to why the error is occurring.

     

    To log a case:

    1. Navigate to the upper right corner of any page in the Community, click on your user avatar.
    2. Select Contact Support from the drop-down menu.

     

    Jason

    Veracode Support Engineer

    Expand Post

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