• SAgrawal (Community Member)

    Hi,

     

    Forgot to mention, Scan is stuck at the authentication process. seems it is not getting authenticated but it is not giving any errors also.

  • Hello @SAgrawal (Community Member)​ ,

     

    Thank you for reaching out to the Community,

     

    May I suggest you check out the status on the platform and the time you were experiencing a stuck scan, to see if there were any outages to the platform during your stuck scan..

    https://status.veracode.com/

     

    If you feel you still need assistance. With this issue, I would recommend opening a support ticket. You can open a support ticket within the Community. Simply click on your profile on the top right side of the screen and select "Contact Support". Or click on the link below. Also please provide the ticket number you opened.

    https://community.veracode.com/s/contact-support

     

    Kind regards,

    Steven

    Veracode Support Engineer

     

     

    Expand Post

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