VDalal272295 (Community Member) asked a question.

Results not getting generated after Static Scan

Hello,

 

I am not able to see any results under the results section after a successful scan, not sure whats the issue.

Also if checking in the activity log, it says "Static Scan results published for scan XYZ", but not actually getting any.

 

Thank you,

Vaibhav


  • User16902249483226722942 (Veracode, Inc.)

    Hello user, I would recommend you contact our technical support team. Here's how you can log a case:

     

    1. Navigate to the upper right corner of any page in the Community, and click on your user avatar.

    2. Select Contact Support from the drop-down menu.Please open a support case and provide a detailed explanation of your query to facilitate better assistance from our engineers.

     

     

    Regards,

    Hariprasad

    Veracode support

    Expand Post
  • JConley506870 (Community Member)

    If you're not seeing any results under the results section of a scan, despite the activity log indicating that the scan results were published successfully, there could be a few potential reasons for this issue. Here are some troubleshooting steps you can take:

     

    1. **Check Scan Configuration**: Ensure that the scan configuration is set up correctly and includes the appropriate settings to generate results. Verify that the scan is configured to analyze the desired targets or repositories and that the scan settings are configured to produce actionable results.

     

    2. **Review Scan Logs**: Look for any errors or warnings in the scan logs that may indicate issues with the scanning process. Check for any error messages related to result generation or publication.

     

    3. **Permissions and Access**: Make sure that you have the necessary permissions to view scan results. If the results are stored in a specific location or platform, ensure that you have the appropriate access rights to view them.

     

    4. **Data Processing Delay**: Sometimes, there may be a delay between when the scan results are published and when they become available for viewing. This delay could be due to processing times or synchronization issues between different systems.

     

    5. **Refresh or Reload**: Try refreshing or reloading the results page to see if the results appear. It's possible that the results were published successfully but not displayed due to a temporary glitch or issue with the user interface.

     

    6. **Contact Support**: If you've exhausted all troubleshooting steps and still cannot see the scan results, consider reaching out to the support team or technical support for the scanning tool or platform. They may be able to provide further assistance and investigate any underlying issues.

     

    By following these steps, you can troubleshoot and identify the root cause of why scan results are not appearing despite successful scans and take appropriate action to resolve the issue.

    Expand Post
  • VDalal272295 (Community Member)

    Hey Thanks for the reply, I was not able to check results, due to lack of permissions. Thanks for a detailed steps.

     

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