JWheeler661215 (Community Member) asked a question.
I'm trying to convert a User to SAML and get "A user already exists with this SAML subject." error. This is a human. I've extracted all users from the system and cannot find a duplicate SAML subject. Please advise.
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Hello there,
Looks like a user account already exist with the same SAML subject and if you don't see the user account in the UI then that particular account could've been deleted and remains in the backend.
In order to completely remove the user account and for you to move the user to SAML from Password successfully, we recommend you contact our technical support team. Here's how you can log a case:
1. Navigate to the upper right corner of any page in the Community, and click on your user avatar.
2. Select Contact Support from the drop-down menu and select "Platform Configuration" as the product line. Your issues will be resolved.
Thanks,
Veracode.