As you are aware, two months ago the Phylum product and team were acquired by Veracode. Following this acquisition, we have been hard at work to integrate Phylum’s fantastic technology into the Veracode total offering. As a part of this transition, you now have access to expanded Support resources for your Phylum products, as well as any other products that Veracode has to offer.  

Beginning today, if you need support, please feel free to reach out to us via phone, email or engage with the Veracode community. Instructions for all of these options are outlined below.  

Veracode Phone Support 

Veracode provides 24 x 5 telephone support from 7 p.m. Sunday through 8 p.m. Friday United States Eastern time. Veracode’s Support line can be reached by dialing either (877-837-2203, option 1) or (+781-425-6040, option 1). Veracode’s Support team may be reached during non-Business Hours via phone, however, Veracode’s Support personnel will respond to non-Business Hour phone calls for Severity Level 1 issues only. 

Email Support 

Veracode customers can also engage Veracode’s support team by sending an email to support@veracode.com. 

Community Support 

Veracode customers have the option to self-serve 24 x 7 in the Veracode Community. Also, Veracode customers can engage Veracode’s Support team by creating a case in the Veracode Community (the support case option can be found in the login drop-down menu) via the Solution Platform. 

We are very excited to have you join the Veracode family and look forward to delivering you continued value.