
JLee764748 (Community Member) asked a question.
I am able to get authenticated but when I click on install agent I get the following message below. Is there a way to find more error log or fix this issue
Authenticated with Veracode
Downloading SCA agent
Configuring SCA agent
There was an error configuring the scan agent: Configure IDE Agent failed: error retrieving ide agent workspace information from platform
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Hello,
I would recommend you contact our technical support team. Here's how you can log a case:
1. Navigate to the upper right corner of any page in the Community, and click on your user avatar.
2. Select Contact Support from the drop-down menu.Open a case with Support, for SCA team and provide the steps you are taking to receive that error to better help assist the engineer.
Regards,
Pranita
Veracode Inc.