PBharti975375 (Community Member) asked a question.
Veracode Static Scan is stuck and not working
Hello team,
My Static Scan on veracode is not working from yesterday. I tried with different application and Sandbox still it get after scanning and not completed from almost 24hr while application healthcheck is showing all good
Before yesterday, it was working fine. What is issue here?
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Hi @PBharti975375 (Community Member) Thanks for the details and screenshots!
1Delete and re-submit the scan. Since the scan has been stuck for 24+ hours (well past the estimated delivery), the most effective first step is to use the "Delete Request" button visible in your scan and re-upload your artifact. Scans occasionally get stuck in the processing queue and a fresh submission usually resolves it.
If that doesn't resolve the issue, you should create a support case. When doing so, provide the Application Name, Build ID, and the Scan Engine Version shown in your screenshot so they can investigate the backend logs.
Thanks @SamHouston (Veracode) .
I tried it but unfortunately it was not working.. so created support ticket. thank you.