Veracode Scan does not display findings or allow triage

4 months ago

Hi @JBaird577303 (Community Member) - Yes, this is not intended behavior. Please reach out to our Support for more direction assistance: https://community.veracode.com/s/contact-support

Here are some troubleshooting steps to try:

Plugin & Plugin Dependencies: First, ensure your Veracode Scan plugin is fully up to date. Also check that you have all required dependencies installed. An outdated or incomplete plugin installation is a common cause of UI elements not populating with data.
Cache & Temporary Files: Clear the plugin cache and any temporary files. Try uninstalling and reinstalling the plugin to ensure a clean state.
Credentials & Permissions: Verify that your Veracode API credentials are properly configured and that your account has the necessary permissions to view findings and perform triage actions.
IDE/Environment: Try running the same scan in a different IDE instance or clean environment to see if the issue is specific to your current setup.
Logs & Debugging: While you've already found the data in the debug logs, those logs might contain error messages that point to the root cause. Share any error messages from the debug output if you continue troubleshooting.

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